When you think you’re talking to the authorities in Denmark, you’re often not talking to the authorities. If it’s about bus service, train service, unemployment compensation, homeless shelters, even fire protection and ambulance services – you will be talking to a private company hired by the authorities.
Denmark has a really high level of privatization. Of course, these companies get subsidies from the government to provide transport service, or to counsel to the unemployed, or to put out the fire you started while trying to barbecue, but their employees are not civil servants. They can be hired and fired and trained and promoted – they work for private companies.